Returns & Fulfillment
Final Sale Items:
All sale priced items are final sale. There will be no refunds or exchanges on sale priced items. If you have any questions about sizing don't hesitate to reach out to us and we will provide as much information as possible to make sure your purchase is informed! We're happy to help! Other final sale items include face masks, shoes, jewelry, bralettes, gift cards, workshops, secondhand clothing, and some personal care items.
All online returns must be pre-authorized by emailing us at email@example.com and the return package must be postmarked within 14 days after the delivery of your order. If more than 14 days have passed since you received your item(s), unfortunately we can’t offer you a refund. To be eligible for a return, product(s) must be unused/unworn and in the same condition that you received them with the tags on.
If you would like to exchange your item(s) we cannot ensure that the item you want to exchange will be in-stock when we receive your return order. We suggest re-ordering the item you want in the size that you need as soon as you know. If you have any sizing questions please let us know before placing your order so that we can help you best select the size you need!
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item(s). Your return will only be processed once we receive and inspect the item(s) you've returned. At that time you will be notified via email of your refund.
Please send returns to:
Handzy Shop + Studio
17 W. Pike St.
Covington, KY 41011
We have a 14 day return policy. Returned items must be unused/unworn and in the same condition that you received them with the tags on. Clothing may not have been washed. Please follow the care instructions on the tag carefully.
We only ship within the US and charge a $5 flat rate shipping fee. If your order fulfills from both of our retail locations you will be charged $10 at checkout and refunded $5 when we fulfill your order. We ship via USPS and always include insurance and tracking. We try our best to package and ship orders in ~72 hours. Note that if you place your order Tuesday–Saturday it is likely we will be able to ship quicker than that!
*Handzy is not responsible for lost or stolen packages. Please contact your local USPS for help on recovery of packages via your tracking email.
If you place an order online for pickup that is fulfilling from both locations you will need to place two separate orders. You'll then have to pick up each order from the location the order is fulfilled. In your cart you can see where each item is available to aid you in the checkout process! Once an order has been placed we cannot change the fulfillment method. If you have placed an order and paid for shipping but you would like to pick up instead please email us at firstname.lastname@example.org so that we can cancel your original order. You'll then need to place a new order for pickup using the instructions above.